Returns & Refunds

 

  

COVID-19
 
During this difficult time, we want to make life easier for you. We are still accepting returns and have extended our policy to 28 days. Please reach out to us at hello@shoptreen.com with any questions!

 

Returns

 

If you are not completely happy with your online order, we will be happy to offer you an exchange, credit note or refund for the returned goods. You can do this by emailing us at hello@shoptreen.com. All goods bought online must be returned within 28 days of receiving the item, unfortunately after this time we can’t offer you a refund or exchange.

 

Please be aware that we do not accept exchanges or returns on any grooming or cosmetic products, earrings, underwear including bras and briefs, or swimwear. Items must be returned unused, in original packaging with all labels intact and in the same condition that they were dispatched to you in. We only accept unworn pieces in perfect fully saleable condition with tags still attached within 28 days of purchase. If they are not in perfect tagged condition, they will be returned to you at your expense.

    

Sale 

All sale items goods bought online must be returned within 28 days of receiving the item, unfortunately after this time we can’t offer you a refund or exchange.

  

Refunds 

You will be notified by email once we have received the returned goods and processed the refund. Please note that only the cost of the goods purchased will be refunded, and we will not refund any postage costs paid by the customer. Card refunds can take up to 10 working days to be processed by your bank and this depends on your method of payment. The refund amount will be credited to the original purchaser’s payment card.

    

Exchanges

 

Exchanges can only be offered for a different size in the item being returned. We cannot offer exchanges with other styles. Exchanges will be subject to stock availability at the time. If you would like an exchange please make this clear when you email us, so that we can do our best to secure the replacement item for you.

    

Faulty Goods

Please return your item(s) to us within 30 days after finding the fault and remember to get in touch before returning. You can do this by emailing us at hello@shoptreen.com. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.