Returns & Refunds


LAST UPDATED: 28/05/2019

OVERVIEW

If you are not completely happy with your online order, we will be happy to offer you an exchange or a refund for returned goods. You must notify us within 14 days from when you receive the goods.

Items must be returned with all labels intact and in the same condition that they were dispatched to you in. If the goods are not returned in their original condition, if any items have been worn, or if any labels have been removed, we reserve the right to return this to the customer and insist on payment.

We only accept unworn pieces in perfect fully saleable condition within 14 days of purchase. If they are not in perfect tagged condition, they will be returned to you at your expense.

If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two-week cancellation period starts from the day you have received all of the items in your order. To cancel your order within the 14-calendar day period, please send an email to hello@shoptreen.com.

Please send your items to: treen, 17 St Stephen Street, Edinburgh, United Kingdom, EH3 5AN

REFUNDS

You will be notified by email once we have received the returned goods and processed the refund. Please note that only the cost of the goods purchased will be refunded, and we will not refund any postage costs paid by the customer.
Card refunds can take up to 10 working days to be processed by your bank and this depends on your method of payment. The refund amount will be credited to the original purchaser’s payment card.  

EXCHANGES

Exchanges can only be offered for a different size in the item being returned. We cannot offer exchanges with other styles. Exchanges will be subject to stock availability at the time. If you would like an exchange please make this clear when you email us, so that we can do our best to secure the replacement item for you.

RETURN OF IN-STORE PURCHASES

If you purchase an item from our store on St Stephen Street, we can offer you an exchange or a credit note if the item is returned within 14 days of purchase.

FAULTY GOODS

Please return your item(s) to us within 30 days after finding the fault and remember to get in touch before returning. You can do this by emailing us at hello@shoptreen.com. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.