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Delivery

 

 

What does shipping cost? 

 

Local delivery 

We offer FREE delivery via local eco bike courier within a 3 mile radius from our treen HQ (Stockbridge, Edinburgh, EH3). Select ‘Local Delivery’ at checkout. 

  

Local Eco Bike Courier (1-2 days)  FREE

 

All orders are dispatched the same day if placed before 12PM Monday - Friday Excluding Bank Holidays. Available in Edinburgh, UK only.

 

UK

We currently offer FREE UK shipping on all orders. 

 

Standard Shipping (1-3 days) — FREE

Express Shipping (next day) — £8

 

Orders are shipped via our tracked DHL Go Green Service. All orders are dispatched the same day if placed before 12PM Monday - Friday Excluding Bank Holidays. Please note some standard shipping UK orders will be shipped using Royal Mail’s 48hr Tracked service. You’ll still be given a tracking number so you can trace your order.

 

Europe

European Standard Shipping (2-4 days) — £15

 

All EU orders are dispatched the same day if placed before 12pm GMT. We pay all import duties and taxes. 

 

Rest of World

Rest of World Standard Shipping (3-5 days) — £20

 

All orders are dispatched the same day if placed before 12pm GMT. We pay all import duties and taxes.

 
   
Want to pick up in store?

 

Click & Collect is available during opening hours from our Edinburgh store (Tuesday - Saturday 10-6, Sunday - Monday 11-5). Just select 'Click and Collect - Edinburgh Store' on the first step of the checkout process and we'll get your order ready to collect with no extra charge.
 
   
Buying a gift?
 
If you are buying something from our site as a gift for someone special, we want to make it as simple as possible for you to personalise it! At checkout you can add a note with your message and we will hand write this on one of our recycled/recyclable treen cards to include within the order, plus remove the invoice. Plus we'll wrap their gift in our in-house designed recyclable gift wrap.
 
    
Here to help when you need us.
 
Questions about your order? Email us at hello@shoptreen.com and we will get back to you within 24hrs. 

More FAQ

Where do you ship to?

We ship worldwide! Rest easy that wherever you need your order sent, we’ll get it to you. All orders are carefully packed and shipped from our treen HQ in Edinburgh, UK.

How long does shipping take?

UK orders placed before 12pm are dispatched the same day (Mon-Fri). We offer an Express service (next day), or our standard shipping is 1-3 days delivery.

Europe or Rest of the World placed before GMT 12pm are dispatched the same day. Orders can be sent via our Express Service (1-3 days), or standard shipping (2-4 days).

Who pays for international import tax?

We do. To keep things clear and simple, all customs and duty charges are covered by us. You will receive no extra charges after you have completed your order at checkout.

How can I track my order?

When you place your order you’ll be given a tracking number so you can trace your order from our treen HQ to your door. Any questions about delivery? Get in touch.

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