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Visit our Edinburgh store

Free shipping over £100. Duty & taxes included

Our 2023 Impact Report is here

Delivery

Delivery

Our delivery service

Your delivery experience is important to us, as well as looking after our planet, which is why we use DHL's Go Green Climate Neutral service and FARROUT eco-bike courier for all our parcels. 

For DHL delivery - you can track your order via DHL tracking, you will receive tracking information via text or email after placing your order. 

For FARROUT delivery - you will receive confirmation of your order in process. Local Deliveries are delivered on Wednesdays and Saturdays.

Your order is carefully packed by one of our team in our treen HQ in Edinburgh. All orders are shipped in one of our recyclable craft boxes with a handwritten note on one of our tagline cards (re-use yours as a bookmark or hang it on your wall).

If you have a question or request for your delivery, send us an email via the contact form below and one of our team will get back to you within 24hrs.

Delivery

Local delivery (Edinburgh)

For Edinburgh customers ordering for delivery within a 3-mile radius of our Stockbridge store (EH3 5AJ), we offer a FREE local delivery service delivered to you by FARROUT.

Local Delivery orders are delivered via our Local Bike Courier - Farrout on Wednesdays and Saturdays.

Delivery

International tax, duties, charges and delivery

We currently only ship to United Kingdom destinations and have suspended all International shipping until further notice. If you wish to ship outside of the UK, please email us on via the contact for below and we will be happy to assist. 

Returns, Refunds & Exchanges

Returns, Refunds & Exchanges

Christmas

We’ve extended our returns policy for the festive season. For standard and gift receipts, items bought in our store or website between 13th November and 11th December can be returned for an exchange or refund until 10th January 2024.​ After 11th December our 28 day return policy applies​.

Please note our store will be closed on 26th December and 1st January.

Returns, Refunds & Exchanges

Exchanges  

If you wish to exchange an item, rather than return it for a refund, please send us an email (via our contact form below) with your origional order number and what you would like to exchange for, and one of our team will reply to you within 24hrs. Exchanges can be prosessed for both online and in store orders. Please note we can only complete one exchange on each order.

Returns, Refunds & Exchanges

Online Returns

We hope you love your purchase but if you’ve changed your mind, no problem. Online purchases can be returned for a full refund within 28 days. If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a no fuss full refund. We are unable to offer return or exchange on underwear briefs, cosmetic products, swimwear and altered or tailored items.

   

Please return items to the below address. Once received we will process your refund within 2 working days.

 

Return address:

treen

2, St Stephen Place,

Edinburgh

EH3 5AJ

United Kingdom

Returns, Refunds & Exchanges

Store Returns 

We hope you love your purchase but if you’ve changed your mind, no problem. Store purchases can be returned to our store for a full refund or exchange within 28 days. If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a no fuss full refund.

Sale items are non-refundable.  

Returns, Refunds & Exchanges

Sale and Promotions

Where promotions, such as Sale, have been used, discounts will be applied to each item in the basket. In the event of a return, you will be refunded the amount paid.

If the order contained a free promotional gift, we ask that the gift is included with the return of any related items.

Please note Sale items purchased in store are available for exchange only, they are non-refundable.

Returns, Refunds & Exchanges

Sample Sale

All sales are final. Items purchased in our Sample Sale are not valid for return or exchange.

Returns, Refunds & Exchanges

Damages

If an item purchased online or from our store is damaged please contact us using the contact us at hello@shoptreen.com, and one of our team will get back to you within 24 hours. If possible, please include an image showing the area of damage.

Please note we are only able to offer a refund or replacement for damaged items within 6 months of purchase.

CONTACT US

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